Why Do Some People Expect Transformational Work… for Transactional Prices? 🤔

Why do some people expect transformational work… for transactional prices?
After showing an accountant how her 3-day manual reporting process could be streamlined into a one-click system, her boss refused to value the transformation - slashing the quote in half. It left me asking: why do decision makers underestimate the true cost of inefficiency?