SERVICE - Terms & Conditions

Last updated: 16/08/25

These terms apply to the purchase and delivery of one-on-one Consultation & Support sessions and Bespoke Excel Model builds. By booking a service, you agree to the terms outlined below:

SECTION 1: CONSULTATION & SUPPORT

1. Booking & Payment

  • All sessions are prepaid and booked in 1-hour increments (minimum).

  • You or I may reschedule up to 24 hours in advance.

  • If either of us needs to cancel last minute due to illness or emergency, we’ll do our best to accommodate a new time.

  • No-shows or repeated last-minute cancellations may result in the session being forfeited.

2. Deliver

  • Sessions are delivered via Microsoft Teams. Recordings are available upon request.

  • On-site sessions in London may be arranged at a higher rate.

3. Scope

  • These sessions are advisory only. They are designed to assess, clarify, and guide improvements in your processes.

  • Hands-on implementation support, file editing, or model builds are not included (see Section 2 for bespoke builds).

4. Refunds

  • Consultation bookings are non-refundable once delivered.

  • If you're unsure whether this service fits your needs, please book a free Discovery Call before purchasing.

5. Intellectual Property

  • Any resources shared during the session remain the intellectual property of Purpose Logic Ltd.

SECTION 2: BESPOKE EXCEL MODELS

1. Booking & Scope Definition

  • All bespoke work begins with a free 15-minute Discovery Call to define needs.

  • A time estimate (not fixed quote) will be given. Projects are billed hourly.

2. Scope Creep & Flexibility

  • Scope may evolve during the build process. New requests, features, or refinements will be billed at the same hourly rate.

  • Clients will be notified before major expansions are undertaken.

3. Delivery

  • Final model includes documentation and short video walkthroughs.

  • A brief post-delivery Q&A window is included to ensure smooth handover.

4. Payment & Invoicing

  • Minimum of 2 hours is required to initiate a project.

  • For new clients or larger builds, an upfront deposit or prepayment may be requested.

  • Invoices are typically issued monthly or upon delivery, and are payable within 14 days unless otherwise agreed in writing.

  • For larger or longer-term projects, billing may occur in stages or weekly, depending on scope and complexity.

5. Refunds

  • Due to the custom nature of these projects, no refunds are offered once work begins.

6. Intellectual Property

  • Models are built for internal use only. Redistribution or resale is not permitted.

  • Source files remain editable by you, but structure and logic remain the property of Purpose Logic Ltd unless otherwise agreed.

7. Results Disclaimer

  • These models are designed to streamline your workflows, but individual results will depend on the accuracy of your data and processes. No guarantee of outcome is made.